Shipping

Questions?

When will I receive my order?
Your parcel will arrive within 3-5 days upon ordering. 
( For Hong Kong orders )

Can I pick up my order in-store?
Absolutely. A
fter we have confirmation on your order, you can pick up your order at any of the stores listed below:

CAUSEWAY BAY STORE - KID'S ROOM
TSIM SHA TSUI STORE - THE ONE
YUEN LONG STORE
* Items will be kept in store for up to 14 days

When will I receive the tracking number?

You will receive an email with the tracking number and details as soon as your order is dispatched. 

 

My parcel is missing, what should I do?

First of all, try checking with your concierge or reception, in case the parcel has been delivered to them.

We suggest you check with your concierge or reception in case the parcel has been delivered to them.

Still no luck? Let us know at cs1@homeless.hk.  Make sure to give us your tracking and order number, and we’ll try our best to sort it out for you.

Do you ship internationally?
Yes. Please refer to the additional information for more details.

If you would like us to start shipping to your country, be sure to contact us at cs1@homeless.hk. Delivery time is estimated up to 14 days for international shipping.

Can we keep the items for a while after purchase?
Yes, we can hold onto your order for up to 3 months.