Returns/ Exchange Policy
We accept return within 10 days of receipt and refund in the form of store credit.
Please refer to the following criteria as a guideline for our returns/exchange policy:
Include purchase invoice and the return merchandise in its original condition.
All tags, certificates, warranties, care instructions, product labelling, authenticity cards, extra buttons, hangers, dust bags and boxes (in case of shoes) are intact and returned together with the merchandise.
Sales/Discounted and displayed merchandise is not eligible for return.
The merchandise does not fall within the category of “Excluded items” as defined below;
The merchandise is in “Sellable Condition” as defined below; All returns will be refunded in through your original form of payment.
Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or refund refused.
Upon dispute, homeless.hk reserves the right to make the final decision on all return cases.
Returns or exchanges outside 10 days of receiving the goods (as the case may be) may be accepted at the sole discretion of homeless.hk.
Please note that customers are responsible for all the fees involved for returning items. Return packages remain the responsibility of the customer until it is received by homeless.hk. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package.
Return merchandise should be posted to the following address with a completed return form:
1203, The Factory, 1 Yip Fat Street,
Wong Chuk Hang, Hong Kong
No return or exchange will be accepted for the following;
Accessories (Jewellery , keychains, watches, umbrellas, sunglasses, pierced earrings), Electronic devices, Books and prints (stickers, stationery), Home (Candles, Toys), Purchase made with Promo Code Applied (Sale item)
The only exception permitted in the case of Excluded items is in the case of faulty or damaged items (“Defective merchandise”). In this case the merchandise will be returned to the supplier or for independent assessment by a third party to determine whether the merchandise is defective. Merchandise damaged as a result of fair wear and tear will not be accepted as defective. If the merchandise is determined to be defective merchandise, the customer will be entitled to repair or a full refund as appropriate within the circumstances at the sole expense of the supplier. homeless.hk will use its best efforts to secure such repairs or refund on behalf of the customer but accepts no liability whatsoever howsoever arising from the defective items supplied by the supplier.
“Sellable condition” means that that the merchandise is still in its original packaging with the original labels, garment tags, price tags and return tags still attached; that the merchandise is unworn, unused, unwashed, unaltered and in the condition originally sold (in the case of shoes that the soles are not scratched and dirty); and that the merchandise is not damaged in any way.
The decision as to whether the merchandise is in Sellable Condition remains within homeless.hk’s sole discretion and its decision shall be final.
If homeless.hk receives a return that cannot be accepted, the customer has the option either to collect the merchandise from one of our stores or have the merchandise re-shipped to the customer at his/her sole cost.