Returns

How long does it take to process a return?
Returns typically take around 3-5 business days to be processed.

What do I do if I receive an item that is defective or not what I ordered?
We try our best to ensure our products are of a high quality, and that the correct items are in the box before they leave the warehouse. However, if you happen to receive a damaged, defective or incorrect item in your order, please send an email to cs1@homeless.hk. Include the following information and we will let you know what happens next:

i) Your order number
ii) What’s wrong? Let us know what the problem is
iii) Pictures of the item(s)

Can I exchange an item?
To exchange, follow the same steps as you would a return, but just note that you’d like to make an exchange. Once the items are returned to us and processed, we’ll credit your account so that you can make a new purchase.

Can I return sale items?
Unfortunately we cannot accept returns of sale products for either refund or exchange.

How long do I have to return an item?
We ask you make sure the item(s) are not damaged or soiled away, and that you send them back in their original packaging within 10 days of receiving the items.

Do I have to pay for return?

You only have to pay for the delivery cost for the return and there is no additional fee for it.