Job Description
- Resolve matter / follow up with customer enquiry emails and messages
- Coordinate with shipping and logistics department
- Daily monitoring of customer feedback across the social networks
- Support ad-hoc projects/tasks
- Work in Wong Chuk Hang
Requirement
Proficient in written & verbal communication in Chinese/ Cantonese/ English
Fresh graduates will also be considered
Prior work experience in customer service, media agency, telemarketing
Passion and patience in helping customers with their difficulties
Experience in e-commerce and logistics industry is highly regarded
Proficient in Facebook, Instagram
Social media experience and search marketing are advantageous but not compulsory
Standard Delivery & Charges
In Stock items
Usually ships within 2-7 working days
Free shipping on small furniture over $800
Free shipping on large furniture over $20000
otherwise,
$48 delivery charges on Small furniture (<50x50x60cm)
$200 delivery charges on Large furniture (>50x50x60cm)
*Surcharge may apply to shipments delivered to remote areas (Tung Chung, Ma Wan, Discovery Bay)
Self Pickup
Usually ready in 2-7 working days
Notify via email when ready for pickup.
Pre Order Item
Listed lead time is for reference only.
More info about pre-order item, please contact us.
email info@homeless.hk
Returns & Exchange Policy
In-stock itemscan be return within 10 days of delivery for a credit refund or free exchange when returned in a saleable condition with the original packaging.
Pre-Ordersales are final, and not eligible for return. We accept returns for exchange for items damaged in transit, or if the item is defective.
Click here for more info